Job expirat
Research, resolve and respond to complex issues across the product line and product boundaries in accordance with current standards
Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
Take ownership and responsibility for priority customer cases where and when required
Review urgent and critical incidents for quality
Queue reviews with analysts to ensure quality and efficiency of support
Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
Acquire and maintain current knowledge of relevant product and service offerings and support policies and understand impact to the position
Create, review and approve resolutions for Customer Connection, documents to be posted to Customer Connection, Tips & Techniques submissions, White papers to be posted to Customer Connection
Deliver presentations on support related topics to customer groups or other organizations within PeopleSoft/JD Edwards (within and outside of product line)
Coordinate customer and support issues among support sites to ensure timely distribution of knowledge and positive impact on customer satisfaction and quality
Identify areas and possibilities where proactive efforts can prevent new cases
Initiate and participate in process improvements within the product line
Report high visibility cases, escalation, customer trends to management
Participate in projects that enhance the quality or efficiency of support
Participate in system and release testing, as needed
Participate in after hour support as required
Work with PeopleSoft/JD Edwards Development/Support Development for product related issues
Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done)
The ideal candidate should have a degree in Computer science, minimum 2 years relevant technical experience
Strong database skills (DB2, Oracle, Sybase, Informix, MS SQL Server)
Knowledge of operating systems (Windows XP, Windows 2003, UNIX)
Hands on experience with HTML, Java-Script
Experience in supporting client/server applications
Experience with Visual Basic/Object Oriented programming/OLE Automation
Experience with web server/ application server administration and configuration (IIS, Apache, Oracle Application Server, SunOne application server, IBM Websphere)
OLAP / Data Warehousing / Datamart design/ ETL design
Experience with authentifiaction technologies like SSO, ADSI and LDAP on different platforms (Windows, Unix)
Previous technical support experience
Strong customer service skills and an eagerness to excel
Superb trouble-shooting skills and tenacity in problem solving
Excellent written and verbal communication skills
Attention to detail and the ability to learn quick
Excellent organizational skills
Strong analytical reporting skills would be good (some accounting/ finance vertical would be nice)
Please submit your CV in English. Thank you very much!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
