Job expirat
PURPOSE:
The Technical Analyst is responsible for providing world class application end user support to external CRM OnDemand, UpShot Edition, & Contact OnDemand customers.
In this position, you will provide support services to Oracle¿s CRM OnDemand customer base, specifically in the area of end user questions, problems, and general product inquiries. Follows standard practices and procedures in analyzing situations or data where answers can be readily obtained. Normally receives detailed instructions on most work during training. Customer service skills combined an ability to troubleshoot technical and application issues will be a key factor to succeeding in this position.
RESPONSIBILITIES:
- Staff 24 x 7 OnDemand Support Line.
- Support and maintain effective relationships with customers and operational partners.
- Answer an average of 30-50 daily inbound support calls from external customers in order to resolve or escalate issues using appropriate and documented processes.
- Monitor and respond to incoming web service requests, resolving and / or escalating issues using appropriate and documented processes.
- Assist business operations through existing procedures in its continuous effort to communicate, enforce, and inform any and all system changes that effect our global population.
- Develop a complete understanding of CRM OnDemand, Upshot Edition and Contact OnDemand product lines.
- Develop professionally in order to increase technical, functional, and interpersonal competence.
- Continue to refine Customer Satisfaction skills to better service the client.
- Attend training pertaining to assigned software products.
- Adheres to the policies and procedures of Oracle Corporation.
- Other duties as required
QUALIFICATIONS:
- BA/BS degree or equivalent experience.
- 1 - 2 years experience supporting medium to large applications.
- 1 - 2 years experience providing end user support external customers.
- 1 ¿ 2 years experience using CRM and reporting applications preferred.
- Experience with Microsoft Windows and MS Office applications; specifically EXCEL, Word, PowerPoint and Electronic Mail.
- Hands on experience in the areas of hosted application support, call center experience, or general customer service skills.
- Working knowledge of assigned company products
- Ability to interact effectively with other technical and non-technical resources
- Fluent English is required
- Fluency in another European language is a strong plus
- Ability to quickly establish comfortable & effective working relationships
- Understanding of client/server and Internet concepts and techniques
- Strong oral and written technical and interpersonal communication skills including sensitivity to user community.
- Excellent organizational skills
- Demonstrated ability to analyze and evaluate complex data
- Ability to manage multiple tasks at one time
- Highly motivated - self starter
- High technical apptitude and problem solving skills
- Ability to problem solve and meet deadlines.
Please submit your CV in English. Thank you!
TO APPLY ONLINE PLEASE LOGON HERE
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means its easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?
BE ADMIRED FOR WHAT YOU DO.
Second to none. That s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.
Join our Global Finance Team in Bucharest now!
