Job expirat
To manage and resolve Service Requests logged by customers (internal and external) on Integration related issues and contribute to proactive support activities according to product support strategy and model;
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards;
Reducing escalations;
Contributing to Knowledge Management content creation and maintenance;
Working with development on product improvement programs (testing, BETA programs, etc.) as required;
Operating within Oracle business processes and procedures;
Respond and resolve customer issues within Key Performance Indicator targets;
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given competency;
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests.
The ideal candidates should have:
a degree in Computer science or related technical fields;
2-5 years working experience with application servers (Oracle Application Server preferable);
Previous experience with JDeveloper/J2EE;
Previous experience with web services technologies, such as XML, Xpath, Xquery, XSD, WSDL, SOAP, WSIF;
BPEL experience and knowledge is considered a major plus;
Good knowledge of Unix and Linux;
Familiarity with RDBMS concepts;
Customer Focus;
Good communication skills;
Problem Recognition and Resolution skills;
Excellent verbal and written skills in English.
Please submit your CV in English. Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
