Job expirat
Reports to a cluster manager
Works with global customers, HUB engineers, peers, advanced resolution engineers, and development
Has no direct reports
Resolves assigned SRs
RESPONSIBILITIES:
- Owning and resolving problems and managing customer expectations throughout the SR lifecycle in accordance with global standards
- Maintaining product expertise in assigned cluster
- Reducing escalations
- Working towards, adopting, and contributing to new processes and tools (Oracle Web Conference (OWC), diagnostic methodology, health checks, scripting tools, etc.)
- Contributing to knowledge management content creation and maintenance
- Participating in root cause and corrective action (RC/CA) activities defined within one’s cluster
- Working with development on product improvement programs (testing, SRP, BETA programs, etc.) as required
- Operating within Oracle business processes and procedures
The ideal candidate should have a degree in Computer science, 2-5 years experience and depth of technical knowledge of HR applications. Oracle technology skills are required, but not essential as these skills can be provided.
Excellent written and spoken English is a must.
- Customer Focus
- Planning and Organizing
- Working Globally
- Team Working
- Results Orientation
- Communication
- Product Mastery
- Problem Recognition and Resolution
Please submit your CV in English. Thank you very much!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that is changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
- the fast growth the Romanian IT & C Sector
- the highly prepared specialists
- the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
