28-03-2008 | EXPIRA LA 27-04-2008
Job expirat
Research, resolve and respond to complex issues across the product line and product boundaries in accordance with current standards
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
Take ownership and responsibility for priority customer cases where and when required
Review urgent and critical incidents for quality
Queue reviews with analysts to ensure quality and efficiency of support
Initiate and participate in process improvements within the product line
Report high visibility cases, escalation, customer trends to management
Act as information resource to the management team
Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible
Participate in projects that enhance the quality or efficiency of support
Participate in system and release testing, as needed
Act as a role model and mentor for less senior analysts
Participate in after hour support as required
Work with Oracle Development/Support Development for product related issues
Participate in the recruiting process for new team members
Demonstrate core competencies (employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done)
B.A./B.S. in a technical field or equivalent experience required
Minimum 4 years relevant working experience (preferably 2 years working with Oracle/PeopleSoft/JDEdwards products)
Prior experience in providing technical customer support
Excellent analytical and problem solving skills
General understanding of ERP product(s), particularly the Financials/Accounting aspects
Functional/Technical background in assigned product area and exposure to associated systems and software
Experience in filtering and updating complex technical knowledge for use in problem resolution
Strong written and verbal English communication skills; being fluent in any of the following languages would be helpful, but not required: French, Italian, Spanish, and/or Portuguese.
HELPFUL BUT NOT REQUIRED:
Technical skills in: relational databases (Oracle, SQLServer, DB2®/UDB, DB2®/400), operating systems (Microsoft Windows, UNIX®, Linux, and the AS400 Operating systems), programming languages, web technologies and an analytical approach to troubleshooting.
Understanding of structured SQL statements and how they are executed in the RDBMS.
Ability to read and decipher software logs and trace files as well as the ability to act upon the finding to determine a problem resolution.
Please submit your CV in English. Thank you very much!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
