07-02-2006 | EXPIRA LA 09-03-2006
Job expirat
We are looking for a candidate to fill an open position in the Enterprise Manager Support team.
RESPONSIBILITIES:
- Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts.
- Maintain an up-to-date and in-depth knowledge of new product releases.
- Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
- Participating in Root Cause/Corrective Action action defined within the product area in order to further enhance the customer experience and improve the Oracle product
- Working with Development on product improvement programs (testing, SRP, BETA programs etc) as required
- Provide real time web-based and telephone support for the Oracle AS Products to customers and Oracle Consultants.
- Interact with customers via telephone and electronic means.
- Ensure continuous monitoring and forward movement of customer issues until they are resolved.
- Work closely with development to diagnose bugs and provide patches to customers.
- Act as a team member that contributes to solutions and customer satisfaction.
- Resolve very complex problems.
- Computer Science/Engineer BA degree or equivalent degree
- Good understanding of Oracle RDBMS and SQL /PL-SQL
- Good understaning of Application Server concepts and techologies
- Good understanding of the underlaying internet techologies (HTTP, TCP/IP, etc)
- Knowledgeable about various operating systems (Unix, Windows, etc.)
- Experience of using OEM
- Highly analytical and articulate individual who will provide high quality technical phone and electronic support
- Excellent verbal and written communication skills
- Excellent problem solving and analytical skills
- Preference for working in a global cooperative team environment.
- Demonstrated ability and willingness to learn new technology quickly
- Language Skills: fluent english required
- Willing to work on weekend shifts
- Able to adapt to a fast paced and changing technical environment.
- Able to work under pressure in escalated situations
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
