23-02-2007 | EXPIRA LA 01-03-2007
Job expirat
Assist Oracle's global customer base in solving technical problems related to Oracle development tools:
- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Maintaining product expertise in assigned cluster
- Reducing escalations
- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
- Contributing to Knowledge Management content creation and maintenance
- Participating in RC/CA activities defined within their cluster
- Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key Performance Indicator targets
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
- Ensure the timely completion of planned proactive tasks and Service Requests
- Record GRID activities according to standard scheduling and reporting practices
- Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
The ideal candidates should have:
- A degree in Computer Science;
- 2-5 years experience in developing applications using Oracle products (Forms and Reports);
- Knowledge of any other Oracle tools, Java programming, Oracle Applications Server or other WEB technologies is an advantage
- Customer Focus
- Planning and Organizing
- Working Globally
- Team Working
- Results Orientation
- Communication
- Product Mastery
- Problem Recognition and Resolution
- Excellent verbal and written skills in English
We offer a challenging and rewarding work environment, the opportunity to interact with highly skilled professionals globally, extensive training, and excellent career opportunities in an expanding company.
Please submit your CV in English. Thank you.
CAREERS WITH A GLOBAL DIMENSION
Are you looking for a place to make a difference? A place where you will work with the brightest minds from around the world? If so, choose Oracle. Oracle is home to 40,000 professionals in more than 100 countries.
