14-04-2006 | EXPIRA LA 20-04-2006
Job expirat
We are responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases that our customers submit to us throughout EMEA.
We deliver excellence in customer service and ultimately drive satisfaction with the resolution of each customer case.
Within CRM Product Support we are looking for a highly skilled individual to complement the team for the French-speaking customers.
This is a key individual contributor position and reports to Product Support Manager CRM.
RESPONSIBILITIES:
- Research, resolve and respond to highly complex and/or critical questions across the product line and product boundaries
- Demonstrate strong follow-through and consistently keep commitments to customers
- Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service
- Take ownership and responsibility for priority customer cases where and when required
- Develop a depth and breadth of knowledge within the product line in various product areas, service offering and support policies.
Contribute to an environment that encourages information sharing and team-based resolution activity
Identify areas and possibilities where proactive efforts can prevent new cases
- Initiate and participate in process improvements within the product line
- Act as functional consultant and resource to the management team
- Employ sound business judgment, creative and innovative ways to solve problems, strong work ethic and do whatever it takes to get the job done
- Higher education in a technical field or minimum of 4 years relevant working experience (preferably some experience with PeopleSoft products)
- Technical Customer Support experience
- Excellent analytical and problem solving skills
- Technical skills in relational databases (Oracle, SQLServer or DB2), operating systems (Unix, NT or MVS), programming languages and web technologies
Understanding of structured SQL statements and how they are executed in the RDBMS
- Functional or Technical knowledge of CRM products ¿preferably Peoplesoft
- Fluent in French
- Proficiency in English, both verbal and writing skills
- Spanish language knowledge would be a plus
- Willingness to travel occasionally
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
