Job expirat
RESPONSIBILITIES:
* Maintain an up-to-date and in-depth knowledge of new product releases and technologies.
* Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc).
* Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts.
* Working with Development on product improvement programs (testing, BETA programs etc) as required.
* Provide real time web-based and telephone support for Oracle Collaboration Suite to customers and Oracle Consultants.
* Ensure continuous monitoring and forward movement of customer issues until they are resolved.
* Work closely with development to diagnose bugs and provide patches to customers.
* Act as a team member that contributes to solutions and customer satisfaction and achieving the team targets.
* Resolve very complex problems.
QUALIFICATIONS:
* Computer Science/Engineer BA degree or equivalent degree.
* Excellent verbal and written communication skills.
* Excellent problem solving and analytical skills.
* Self motivated and resourceful.
* Preference for working in a global cooperative team environment.
* Demonstrated ability and willingness to learn new technology quickly.
* Language Skills: fluent English required.
* Willing to work on weekend shifts.
* Able to adapt to a fast paced and changing technical environment.
* Strong experience with Application Server systems and related standard techologies (e.g. HTTP, TCP/IP, LDAP, Firewall, Loadbalancer).
* Experience of building and maintaining an Oracle Portal site is an advantage.
* Experience with Highly available systems is a plus.
* Basic understanding of Oracle RDBMS and SQL /PL-SQL.
* Knowledgeable about various operating systems (Linux, Unix, Windows, etc.)
* Willing to learn email technology (e.g. IMAP, smtp, Antivirus and Spam filters).
Please submit your CV in English. Thank you very much!
