20-03-2006 | EXPIRA LA 19-04-2006
Job expirat
ORACLE BDE FINANCIALS SUPPORT ENGINEER
BDE focuses on managing Support Bug backlog and Bug escalations by technical analysis, process improvement and by sustaining a cooperative relationship with Product Development and Support teams.
Global Bug, Diagnosis and Escalations (BDE) acts as the primary Support interface to Development for bug handling. BDE Focuses on managing Support Bug backlog and Bug escalations through technical analysis, training, process improvement and by sustaining a cooperative relationship with the respective Product Development and Support teams.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Services may be frequently provided by on-site customer visits.
RESPONSIBILITIES:
- Critical P1 work availability and processing: Includes days, evenings, weekends and holidays as this is a 24x7 organization.
- High technical capability and understanding of the AOL product spaces. At time of posting some of the products supported are available at:
http://bugpriority.oraclecorp.com/pls/bugpriority/BUGPRI.bugpri_buildqry.main?p1=v_p1=APPS%20-%20AOL^v_p2=^v_p3=^v_p4=^v_p5=^v_p6=^v_team=AOL&p_title=&vuserid=BPGLOBAL&query_no=200&p_log=N
- High understanding of Customer Business Impact when faced with Customer situation or Escalation
- Resolution management skills including negotiation
- High level of technical capability to evaluate appropriate workarounds with in customer environments
- Highly developed communication skills verbal and written.
- Most work documented via BugDB, DWB, email tools and OWC.
- Able to work Saturdays and Sundays
- Ability to work under pressure
- 4 plus years of Oracle experience, 5+ industry knowledge
- Oracle Applications Technology expertise
- 2 plus years Oracle Applications or Application Server technical experience
- Excellent written and spoken English is a must
- Willing to work on weekend shifts
- Client Relations Skills in a Customer facing role
- Customer Support Experience preferable
- Excellent communication skills
- Experience in the use of Oracle Products
- Aptitude for complex problem solving
- Working knowledge of Oracle Applications, Applications server features: Tech-Stack, Framework, Workflow, iAS, Portal, SQL Plus, Applications patching etc
- Experience of associated tools for Business Intelligence and Warehousing
- Ability to manage changing priorities is expected
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
