24-04-2007 | EXPIRA LA 24-05-2007
Job expirat
As a Principal Support Engineer, the successful candidate will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Said person is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be provided occasionally by on-site customer visits.
RESPONSIBILITIES:
-Resolves very complex or previously unknown problems requiring high level technical expertise and product knowledge
-Helps drive improvements in product quality
- Responsible for communicating bug priorities to Development
-Engages in activities designed to minimize duplicate and false bugs
-Consults with Customers on complex use of Oracle products
- Consults with Management in directing resolution of critical Customer situations
- Participates in initiatives that improve overall Bug quality and that help to standardize and automate processes (e.g. creation of automated Bug templates, of remote diagnostic scripts, etc.)
- Achieves knowledge transfer with teammates through: Development and Delivery of Formal Team Training sessions/Brown Bags, Formal Mentoring, Creation/Review of Knowledge Repository Articles
- Works with development on product improvement programs as required
- Maintains an up-to-date and in-depth knowledge of new products released in the market for the given product or technical area
- Processes Severity 1 requests, Bug Escalations and One-Off Backport requests
- Answers Support Requests for Assistance (RFAs)
- Participates in on-call 24x7 rotation approximately every few weeks
-In-depth experience in using or developing Financials Management applications, preferably experience with Project Accounting.
- Experience with Oracle eBusiness Suite Applications is a plus.
- BS Computer Science, IT or one of the Sciences or proven professional/ technical experience will be a definite advantage.
- A strong technical background would be an advantage but not essential.
- Self motivated with good communication skills.
- Excellent written and spoken English is a must.
- Willing to work on weekend shifts.
- Client Relations Skills in a Customer facing role.
- Proven track record of complex problem solving.
- Ability to manage changing priorities is expected.
Please submit your CV in English. Thank you very much!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
