Job expirat
The specialists in this position will cover the support of a range of associated iAS technologies including: HTTP Server, OC4J, Enterprise Manager, Networking, Portal, Identity Management.
RESPONSIBILITIES:
Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts.
Maintain an up-to-date and in-depth knowledge of new product releases.
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
Participating in Root Cause/Corrective Action action defined within the product area in order to further enhance the customer experience and improve the Oracle product
Working with Development on product improvement programs (testing, SRP, BETA programs etc) as required
Provide real time web-based and telephone support for the Oracle AS Products to customers and Oracle Consultants.
Interact with customers via telephone and electronic means.
Ensure continuous monitoring and forward movement of customer issues until they are resolved.
Work closely with development to diagnose bugs and provide patches to customers.
Act as a team member that contributes to solutions and customer satisfaction.
Resolve very complex problems.
QUALIFICATIONS:
Computer Science/Engineer BA degree or equivalent degree
Highly analytical and articulate individual who will provide high quality technical phone and electronic support
Excellent verbal and written communication skills
Excellent problem solving and analytical skills
Self motivated and resourceful
Preference for working in a global cooperative team environment.
Demonstrated ability and willingness to learn new technology quickly
Language Skills: fluent english required
Willing to work on weekend shifts
Able to adapt to a fast paced and changing technical environment.
Able to work under pressure in escalated situations
Good understanding of Application Server concepts and technologies
Good understanding of the underlying internet technologies (HTTP, TCP/IP, etc)
Basic understanding of Oracle RDBMS and SQL /PL-SQL
Knowledgeable about various operating systems (Unix, Windows, etc.)
Java programming skills like JSP, Servlet, OC4J, Web Service and EJB
Other programing skills such as C, C++, Scripting etc.
Technical understanding of Oracle Internet Directory
Experience of setting up Oracle Enterprise Manager
Experience of building an Oracle Portal site
Please submit your CV in English, thank you.
