OPERATOR CALL CENTER

RESPONSABILITATI

Departament: LOGISTICA - Relatii cu Clienti / DANONE Romania
Durata contractului: Nelimitata
Locatia: Bucuresti,
Raporteaza catre: Coordonator Serviciul Relatii cu Clientii
Scopul postului:
- Receptioneaza, inregistreaza si solutioneaza apelurile primite de la clienti.
- Inregistreaza comenzi prin sistemul tele-sale
Responsabilitatile postului:
- Receptioneaza si inregistreaza toate apelurile de la clienti
- Solutioneaza apelurile prin documentarea in sistemul informatic SAP (rezolvare de probleme, furnizare de informatii);
- Redirectioneaza apelurile clientilor in functie de solicitarea acestora, persoanelor in masura sa solutioneze problema in cauza;
- Urmareste si monitorizeaza rezolvarea reclamatiilor clientilor, apeluri primite si apeluri effectuate);
- Inregistreaza in sistemul informatic comenzile clientilor inclusi in programul tele-sale.

CERINTE

DESCRIEREA FIRMEI

World leader in 3 fast-growing businesses centered on health and well-being:
No. 1 worldwide in FRESH DIARY Products;
No. 1 worldwide for Packaged WATER (by volume);
No. 2 worldwide in BISCUITS & CEREAL Products.
Present in Romania since 1997, DANONE is the leader on the fresh diary products market; has one Fresh Diary Plant in Bucharest; the best national refrigerated distribution and employs around 500 employees in all functions, all over the country.
YOU MAKE A DIFFERENCE! SO DO WE.
Our values are:
- OPENESS: Curiosity, Agility, Simplicity;
- ENTHUSIASM: Boldness, Passion, Appetite for the lead;
- HUMANISM: Sharing, Responsibility, Respect of the other;
- PROXIMITY: \\\\\\\"Know how to stay close to each person in the world: colleagues, consumers and clients, suppliers, stockholders and society, become a part of their everyday lives\".