Job expirat
- Managing a team of up to 20 or 40 Process Associates, with direct supervision over Team Leaders and/or Management trainees
- Utilize capacity management tools to rightly schedule resources to meet demand for operations
Process:
- Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
- Ensure the team???s operational resources (IT, Facility, Training etc)
- Own and hold periodic reviews with clients on Operational performance
- Ensure and monitor KPIs of the project, deadlines and all other performance indicators are reached by the team and Team Leaders
- Owning and facilitating team meetings daily for better process performance and enhancement
- Coaching and mentoring team members, developing talent, organizing career path meetings with team members
- Own organization of motivational programs for team members
- Participating in selection of new team members
- Ensuring Learning Path for all team members is completed within deadlines
- At least 4 years of experience in team and project management for projects in BPO/Call Center/Shared Services industry or similar domain industry
- ACCA/CPA qualification and/or MBA graduation are a plus
- Relevant industry experience in Finance & Accounting
- People Management Coaching and Mentoring skills; proven experience in leading teams of or above 10 people.
- Excellent client handling skills
- Communication and presentation skills
- Excellent PC skills (MS Products specifically)
- Relocation package for people interested to move to Cluj Napoca
- Very attractive salary and benefits package
Perform HR este o companie de resurse umane, specializata in trei arii de activitate:
selectie si recrutare de personal, evenimente de cariera pentru tinerii profesionisti
din Romania si consultanta in resurse umane.
Perform HR recruteaza pentru unele dintre cele mai mari companii din Romania, oferind
permanent numeroase oportunitati de cariera tinerilor profesionisti.
Mai multe informatii despre noi puteti gasi pe site-ul nostru oficial, www.performhr.ro