Job expirat
Ensure seamless delivery of services based on the contract/SOW made with the Customer.
Fully understand the team's scope of activities and related business processes. Identify and eliminate the occurring problems.
Create reports of the business procedures.
Be aware of all details of the business process and any process related changes. Ensure that the SOP (Standard Operational Procedure) is regularly updated.
Communication with the Customer on a regular basis
Ensure that the turn-around-time meets the defined timeline.
Regular - at least monthly - documentation of the process measurements. Prepare the dashboards and communicate results to management, to the team and the Customer.
Actively participate in process related projects.
Responsible with internal administrative functions;
Cooperating with the different supporting functions such as HR, IT, Training, Quality, Finance and Facility.
Participate in selecting and hiring new team members.
Coordinate the operational trainings according to the needs of the business process and the new team members.
Motivate, coach and supervise the team.
Define and set up yearly / quarterly Goals&Objectives for the employees.
Prepare quarterly and yearly evaluation of the employees attitude and performance, and the accuracy of their work.
Acknowledge and comply with the Company's policies (Integrity, Confidentiality etc.)
Fluency in business German and English
At least 5 years of relevant experience in Finance and Accounting, out of which 2 should be in managing projects and people.
Leadership skills; ability to lead, motivate and coach employees.
Excellent communication and presentation skills.
Good analytical skills, capability of quick decisions making.
Logical, system oriented mindset.
Initiative, result oriented and positive attitude.
Strong PC skills.
Customer oriented mindset, ability to work on own initiative as well as part of a team.
Ability to work with tight deadlines.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
