Job expirat
Run a team of systems administrator that is responsible to deliver the best online services to our players;
Set and monitor adherence to high operational standards;
Manage rotation of schedules and staff to ensure a total follow-the-sun structure;
Lead operations systems and processes improvement to accommodate the massive growth of Ubisoft systems;
Ensure a high-level of uptime and quick service restoration in case of incidents;
Develop KPI and data driven systems availability reporting;
Track changes and incidents occurring on the systems under his responsibility;
Monitor system health as well as status of maintenance tasks;
Take charge of communication and coordination with the Service Center during the resolution of major incidents;
Fuel automation efforts to reduce manual operations and increase overall efficiency;
Provide operational perspectives on all aspects of the service architecture and design;
Carry out all other related tasks.
fessional knowledge:
Knowledge of systems monitoring and availability software (Nagios, Zabbix, Cacti)
Familiarity with operational best practices for large sale web hosting environments, including LAMP, Linux, Windows, MySQL, MSSQL
Familiarity with server configuration management systems (CfEngine, Puppet, Chef)
Cloud computing familiarity a bonus.
Strong knowledge of system administration principles
A solid grasp of networking fundamentals, including hands-on experience on network equipment, etc.
Familiar with the challenges of efficient operations
Oral and Written Comprehension of English
Command of French is an asset
Soft skills:
Leadership of a highly technical team
Strong problem-solving and critical thinking skills
Ability to multi-task and prioritize under high pressure
Ability to make decisions quickly
Ability to work effectively in a fast paced changing environment
Have good interpersonal communication skills
Ability to communicate effectively with all levels of management
Ability to make complex information accessible to technical and non-technical audiences
Ability to provide troubleshooting guidance to team members
We consider as relevant experience for this position:
A demonstrable history of running a high performance operations team
Customer facing support experience
5+ years of system administration experience in large organization
2+ years of technical management including team management
Demonstrated experience with large scale (500+) and geographically distributed server hosting environments
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want, free access to relaxing and fitness room.
But most of all you’ll enjoy our atmosphere and working environment.
If you want to find out more about the job and about our world, feel free to get in touch with us!
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
