Job expirat
- Manage the team and the delivery for the engagement
- Manager relationship with customer and internal stake holders
- Manage profitablilty of the engagement at the agreed level
- Lead process improvements initiative for the customer processes
- Coaching counseling and motivating the team; Managing attrition
- Diploma in Software / Hardware, Engineering
- 6-7 years of working experience
- Worked as individual contributor in sales/ procurement/Call centre - desirable
- Prior experience of leading a big team.
- Experience in Order and contract Management processes
- Experience in third party/captive BPO
- Good communication skills and proficient in English
- Exposure to other European languages like German, Italian, French, Spanish
- Multinational environment exposure
- Excellent training and learning opportunities
- Your hard work and contribution never go unnoticed @ Wipro
- Rewards for each position is based on performance, potential, criticality and market value
- Your growth in the company will be complemented by your own self-development
Founded in 1945, Wipro is a global services provider delivering technology driven business solutions. Our BPO arm provides world class BPO solutions tenable our clients to better manage their customer relationships through:
• Business process re-engineering
• Integrating technology with BPO
• Knowledge services
Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge. We offer customized service offerings; translating into the most flexible and cost effective services of the highest quality for our customers.
With over 16,000 people, operating out of 9 different locations (India and Eastern Europe), Wipro BPO has been a critical partner to all its customers in achieving their business goals. Wipro BPO services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Hi-Tech Manufacturing, Telecom & Healthcare sectors. Wipro BPO also has deep expertise in delivering process specific solutions in areas like Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services.
