Job expirat
Client interaction and coordination
Ensure targets are met by the team members.
Focus on process improvement, development needs of the CRM tools, lead resolution of technical problems.
Communicate on a regular basis with Global Operation Managers, as well as with the process owner (communication both in oral and written form).
Prepare weekly dashboards and regular work reports.
Participate in the recruitment process of new team members
Train new team members/ team leaders/operations managers
Resources planning to meet team goals and objectives.
Identify training, coaching, mentoring and buddy opportunities.
Share best practices across teams.
Participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems.
- Leadership experience,
- Good communication skills
- Data Analytics and Presentation Skills,
- IT knowledge,
- BPO background preferred (Customer Care/ IT Support)
- Energizing - able to transmit enthusiasm to team and stakeholders,
- Excellent interpersonal and communication skills.
Genpact is a global organisation with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across the world, from Hungary and Romania to the United States and Mexico, as well as in India and China.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
