Job expirat
- Manage a team with sub processes
- Ensuring delivery of transitioned process as per SLA
- Build relationship with stake holders and look for opportunities
- Key driver for achievement of revenue and margins; internal & external reporting
- Lead customer periodical calls and reviews with customer
- Lead process improvements initiative for the customer processes
- Coaching counseling and motivating the team; Managing attrition
- Plan and handle reporting planning and analysis for the function.
- Focus on maximizing Customer Experience while optimizing costs
- Contribute to the development of short and long term strategic business goals of the customer.
- Create appropriate servicing and retention strategies for customers
- Ensure systems development integration with strategy
- Provide functional support and direction to the associates and team leaders in operation on customer support needs.
- Assist with training and identify training needs within the group
- Mentor and assist new hires
- Liaison with other areas of the company to effectively deliver outsourcing solutions
- 6 - 7 Years of experience with 3 years + experience in F & A
- Graduate in accounting preferably with a Masters degree
- Any additional degree or diploma in finance would be preferred
- The applicant needs to have an experience of leading large teams
- Preferable firms would be banking/ BPO with F & A processe
-Good GERMAN and English skills.
Founded in 1945, Wipro is a global services provider delivering technology driven business solutions. Our BPO arm provides world class BPO solutions tenable our clients to better manage their customer relationships through:
- Business process re-engineering
- Integrating technology with BPO
- Knowledge services
Wipro BPO is uniquely positioned to service customer requirements by leveraging its tenets of quality and innovation, the best people talent, self sustaining process framework and domain knowledge. We offer customized service offerings; translating into the most flexible and cost effective services of the highest quality for our customers.
With over 16,000 people, operating out of 9 different locations (India and Eastern Europe), Wipro BPO has been a critical partner to all its customers in achieving their business goals. Wipro BPO services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Hi-Tech Manufacturing, Telecom & Healthcare sectors. Wipro BPO also has deep expertise in delivering process specific solutions in areas like Finance & Accounting, Procurement, HR Services, Loyalty Services and Knowledge Services.
