Job expirat
Responsabilities:
• Ensure seamless delivery of services based on the contract made with the Customer.
• Identify and eliminate the occurring problems, especially those reported by the Customer.
• Create reports of the business procedures and dashboards and communicate them to management, to the team and to the Customer.
• Ensure that the SOP (Standard Operational Procedure) is regularly updated and that the turn-around-time (TAT) meets the defined timeline.
• Communication with the Customer on a regular bases in written and verbal.
• Ensure the internal administrative functions, and prepare the previously defined lists (Attendance sheet, Billability, Telephone charges ect.)
• Be familiar with the team's financial indicators such as Billability, T&L ect.
• Be familiar with the team's infrastructural requirements (Headsets, System Access).
• Coordinate the operational trainings according to the needs of the business process.
• Define and set up yearly / quarterly Goals&Objectives for the employees.
• Prepare quarterly evaluation (EMS) of the employees attitude and performance.
Requirements:
• very good knowledge of English and German.
• ability to lead, motivate and coach employees.
• good analytical skills, capability to work with tight deadlines.
• logical, system oriented mindset.
• initiativeness, resalt orientation and positive approach/attitude.
• ability to work on own initiative as well as part of a team.
Benefits:
• very attractive salary package
Perform HR is recruiting for one of its clients, a multinational company.