Job expirat
Oracle is developing the Contract Renewals Centre in Bucharest, to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe and is looking for Customer Service Representatives to be part of this exciting new opportunity.
RESPONSIBILITIES:
The Customer Service Representatives will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.
-Accountable for timely support renewals for small to medium-sized customers in assigned territory
- Educates customers on e-business practices and any associated contractual implications
- Ensures customer awareness and understanding of the applicable elements of the Support portfolio
- Responsible for meeting productivity requirements on outbound calls for renewals
- Manages exceptions for customers with issues that may delay or inhibit renewals
- Identifies and transfers leads to Partner’s Sales Channel for upsell opportunities
- Accurately forecasts business targets and opportunities in territory
-Excellent written and verbal skills in Norwegian and English
-Good customer skills
-Good numeracy and attention to detail
-Ability to effectively manage multiple tasks and priorities
-Ability to adapt and acquire new skills quickly
-Experience of using computer systems
We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.
Please submit your in English only. Thank you.
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
