05-02-2014 | EXPIRA LA 06-02-2014
Job expirat
YOU will be part of a new team of professionals, the fastest growing project within CallPoint and by the end of 2014 we will have over 200 people in this team.
Your responsibilities:
• Greet Consumers in a courteous, friendly, and professional manner using the procedures described by the customer.
• Listen attentively to Consumer needs and concerns and demonstrate empathy
• Clarify Consumer requirements and probe for and confirm understanding of requirements or problem
• Resolve Consumer requirements through first contact resolution
• Confirm Consumer understanding of the solution and provide additional Consumer education as needed
• Effectively transfer misdirected Consumer requests to an appropriate party
• Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity
• Update Consumer records
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools)
• Fluency in French and English
• Availability to work in afternoon and night shifts
• Knowledge of basic computer operations
• Courteous with strong customer service orientation
• Strong problem solving/troubleshooting skills
• Wireless or Telecom experience may be an asset
• Stable job - we offer permanent labor contracts
• Flexible time - we offer flexible work schedules, with 8 hours per day
• International career - we offer regular training (CallPoint Academy) and international career opportunities
• Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
• Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
• Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
CallPoint is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 15,000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.
With over 150 million customer interactions annually via voice, email, chat and social media, across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with €8.4 billion (CAD $11 billion) of annual revenue and 13.2 million customer connections. For more information, visit: www.callpoint-group.com and www.telusinternational.com.
We are hiring: https://www.youtube.com/watch?v=uAcaYH_OINg
