Job expirat
Process reservations (hotel, flight, car, ferry) received by phone, email, Internet and fax in a timely manner.
Ensure retention of existing customers, sell and promote value-added products and services.
Answer existing and new customers’ inquiries regarding products and services.
Within a revenue generating culture, meet or exceed the reservation center\'s performance objectives including sales targets and call quality.
Deliver superior Customer Service to both internal and external customers.
Perform other duties and special projects as required.
Converse confidently and fluently in French and English. Other foreign languages (German/ Italian/ Spanish) would be a plus.
Be available to work in 8 hour night shifts.
Have good communication skills and be proactive, flexible and dynamic.
Be customer focused and detail oriented.
Have the ability to work under pressure and to multi-task in a fast paced environment.
Have a strong work ethic and be able to complete tasks with minimal supervision.
Be able to work effectively in a team.
Have basic computer skills.
The opportunity to learn from an experienced and professional team.
Challenging working environment.
High level of training: skills (sales, communication, linguistic - French & English) and reservation tools (Amadeus, Sabre).
Attractive and competitive salary package
You could also apply directly at http://www.qcns.ro/angajari.html
Have you been seeking an innovation organization that will focus on you, on your growth, on creating an environment for your success? QCNS is the right place for you! Apply today!
QCNS is an international group specialized in e-commerce, a leading supplier in hotel and tourism business. QCNS implements new technologies to build applications used by millions of people and develops products and services marketed on the Internet.
QCNS Network includes reservation centers, tourism agencies, professional travel guides and other services.
Our common goal is to achieve market leadership and attain profitability in a very competitive market place.
www.qcns.ro
www.planigo.com
www.EuropeHotelReservation.com
jobs@planigo.com
Mobile: +40 743 07 89 03
Fax: +40 (21) 312 90 26