Network Access and Transport Engineer

RESPONSABILITATI

1 Description of Unit
Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson’s customers.
Network Operation Center (NOC) is part of the global footprint for regional delivery of Managed Services
NOC Italy is today one of the primary operations centers and will focus on Telco customers running Ericsson's corporate global voice and data networks.
Within the NOC Italy there are three units focusing on the various aspects of delivery, Ops Support, Front Office and Back Office (Network and Application).
The organization is responsible for provisioning and operation of our customer’s data, voice network. Within the responsibility are complicated fault restorations (Assurance), technical changes, configuration management, readiness, security, performance management, preventive maintenance, provisioning and consultancy.
Back Office is the second line to our Front Office.
2 Job Description
Responsible for advanced handling of customer service requests within the area of Radio and Transport with full responsibility for lead-time and quality

He/she takes responsibility that WLA objectives that are being meet according to defined fault priority level
Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders
Analyze, isolate and solve complex fault issues as well as contribute to corrective actions

ERICSSON Access and Transport high knowledge.
Documented several years of experience from advanced service and/or maintenance within the requested competence areas
Advanced knowledge in RNC, RXI, RBS.
True customer mindset
Excellent quality mind set
Good communication skills.
Experience of working in a global multicultural environment
Excellent in written and verbal communication skills in English language is a prerequisite.
Strong analytical and organizational skills
Ability to work independently and in a team environment
Ability to work under strong pressure related to scale of business impact

Open-minded as well as highly service-minded with the ability to motivate people

Take initiatives and make decisions
3.1 Detailed technical competences
In the area of Access and Transport there are three distinct domains covered:
- Access
-Transport
Should have experience equivalent to Level 3 or above according to the Ericsson Career Model.
An Ericsson MS Service Engineer should be assessed to B or higher on all the products listed below.

3.1.1 Products and services
RNC
RBS
RXI
OSS RC
Resolution
Conf. Bridge

EriCA (Secure Mail)
Pointsec

CERINTE

DESCRIEREA FIRMEI

Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Over 1,000 networks in 140 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems.

We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.

Respect, professionalism and perseverance are the values that are the foundation of the Ericsson culture, guiding us in our daily work - how we relate to people and how we do business.