Job expirat
1 Responsibilities
1.1 Process responsibilities
To generate performance and KPI monitoring reports.
To be a focal point for EDM/SDM interface for reporting issue
1.2 Functional responsibilities
-Ensure the proper monitoring of service delivery performance of Managed Services as specified in the Service Level Agreements (SLA) with Ericsson’s customers. (KPI SLA fulfillment)
2 Authorization
2.1 Budget
MS Reporting role has not budget responsibility
2.2 Major decisions
Reporting
- To the EDM, SDM for reporting of performance and KPI analysis.
2.3 IS/IT access
MS Reporting requires:
- full access to the Ericsson Corporate Network
- RSG/VPN connection to Customer’s Network
- full access to reporting tools such as Business Object or customer equivalent’s ones
Bachelor of science in Electrical Engineering, Computer Information Systems, or equivalent with minimum of 3-5 years of work experience in service delivery organization.
Good knowledge of reporting tools (i.e. Business Object or equivalent tool)
Good knowledge of DB query programming (i.e. Oracle, Sybase, and so on)
Good communication skills.
Experience of working in a global multicultural environment
Excellent in written and verbal communication skills in English language is a prerequisite.
Strong analytical and organizational skills
Ability to work independently and in a team environment
Ability to work under strong pressure related to scale of business impact
Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Over 1,000 networks in 140 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems.
We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
Respect, professionalism and perseverance are the values that are the foundation of the Ericsson culture, guiding us in our daily work - how we relate to people and how we do business.
