Job expirat
Providing deal teams with all relevant background material relating to the Europe BPO DC.
- Cost modelling (i.e. working out the operating costs if the deal were to be run in the Centre and helping deal teams build their overall business case.
- Process analysis ¿ assisting deal teams to (a) understand ¿as is¿ processes (b) decide the offshore scope and (c) how the onshore/offshore interfaces will work ( this includes recommendations for changes to processes). This work feeds into the design of the Service Model.
- Helping deal teams incorporate the Centre capabilities (assets, tools) into the deal solution.
- Communication to deal teams how their deal will operate in the centre, including the areas of the Process, Performance Management, Culture, Organization, Competency, Applications, Equipment, Infrastructure, as well as Governance.
- Mastering and promoting the use of Solution Planning methodology, global best practices, models, tools and techniques.
- Keeping up to date with competitor practice
- Providing input into transition planning and estimating.
- Some overtime may be required
- The role may require travel (sometimes for extended periods), including international travel
- Bachelor degree or its equivalent
- Background in business processes
- Background in delivering change projects within large multi-national organizations. Experience may include organization design, process design and implementation, organization and service measurement, facilities planning and implementation, service management design and implementation, quality design and implementation.
- Operational management experience, particularly in a Outsourcing or in a internal business process is an advantage.
- Project Management experience
- Experience of working in diverse cultural environment required
- Very strong analytical skills (both numerical and process)
- Excellent in English for oral and written communication as well as conduct formal business presentation and manage conference calls
- Ability to develop and implement practical solutions
- Strong communication skills
- Self starter/Team player/Committed to quality
- Flexible, comfortable with change
- Professional approach and comfortable dealing with clients
¿ Training abroad
¿ Motivating package
¿ Work in a global management consulting, technology services and outsourcing company
Adecco este lider mondial in domeniul resurselor umane.
Serviccile Adecco sunt oferite in cadrul a 6000 de birouri, in 67 de tari.
In Romania, Adecco este prezenta din anul 2000 si are birouri deschise in Bucuresti, Arad, Timisoara, Pitesti si Sibiu
Servicii oferite:
- recrutare si selectie
- recrutare in masa
- payrolling
- evaluare psihologica si aptitudinala
