Job expirat
Responsibilities:
- Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
- Provide solutions to complex problems that satisfy our customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
- Build customer and partner loyalty through customer orientation, responsiveness and accountability;
- Work in an international environment and collaborate with your team to provide high-level support;
- Take an active role in challenging and suggesting enhancements on existing processes and workflows. Develop own technical knowledge on products/technologies related to the team scope;
- Write and review technical articles or sample programs in order to distribute technical information to all customers, internal engineering and subsidiary staff.
Requirements:
- Strong knowledge of MS Office Applications (Word, Excel, PPT, Setup/Deployment);
- Strong knowledge of Office Programming skills e.g. VBA (C#; ASP.NET or other programming background would be a beneficial extra qualification);
- Strong to good knowledge of operating system software Windows 2000/XP;
- Good knowledge of Database "know How": MS Access, MS SQL;
- Good knowledge of Web Server (IIS6) and of the HTTP/HTML, Scripting with VB, Java;
- Microsoft certification (MCDST/MCSE/MCSD, other key IT certificates) is an advantage;
- Strong working knowledge of English and Swedish (verbal and written) it's a must;
- Communication skills in international environment;
- Willingness to improve technical skills and language skills;
- Customer-oriented attitude;
- Strong team player;
- Analytical Problem solving skills;
- Troubleshooting skills.
Company description:
Microsoft Global Technical Support Centre in Bucharest
*The position is for a determined period of 1 year with possibility of prolonging.
*The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval.
BRAINSPOTTING is a Human Resources Consulting company specialized in the Recruitment of professionals in the area of Information Technology and Communications (IT&C).
We are servicing our corporate clients by searching, attracting, selecting and presenting the most suitable IT&C specialists in order to complete their teams, as well as consulting them with regard to their present and potential human resources needs.
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro.