Job expirat
HR Performance is searching for one of its clients a mid-level Merchant Support Agent:
Ideal Candidate:
- Proficiency in English – writing, speaking and listening;
- Very good computer literacy (using efficiently the computer, especially Microsoft Office applications);
- Willingness to work in shifts, including night shifts (full time schedule);
- Has a great understanding of the importance of customer satisfaction;
- Pragmatic approach to problem solving and problem analysis;
- Ability to work both individually and in a team environment;
- Ability to absorb information easily;
- Attention to detail and ability to multi-task;
- Flexible attitude, ability to perform under pressure;
Responsibilities:
- Resolves customer questions, complaints and requests via telephone;
- Respond promptly to customer inquiries;
- Handle and resolve customer complaints;
- Perform customer verifications;
- Offers customer support using different software applications;
Working Schedule:
Shifts (including weekends and legal holidays):
- 06:00 – 14:00
- 14:00-22:00
- 22:00:-06:00
Benefits:
- Salary: 500 Euro (net value);
- Bonuses for night-shifts and legal holidays;
- The ability to develop a career within a young team in an innovation oriented, committed type of company.
Please apply only with the English version of your resume at alexandra@hr-performance-srl.com.
HR Performance is searching for one of its clients a mid-level Merchant Support Agent