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On behalf of our client, a lider of the Romanian services market, we are looking for a Marketing Specialist - Benchmarking and Client Value Analisys whose key responsibilities include:
- Defining Client Value to ensure meeting customer requirements.
- Providing competitive levels of customer satisfaction by market segments. Conducting and performing all types of Benchmarking: internal, competitive, functional, generic. International Benchmarking studies. Elements for identifying strengths and opportunities.
- Ensuring permanent link between Business Strategy and Benchmarking.
- Developing, implementing and facilitating the annual Benchmarking Actions Plan.
- Determining the best competitor or functional filed leader (public data bases, professional associations, other sources).
- Determining the Current Competitive Gap and analyze practice opportunities and performance metrics. Determining data collection methods.
- Recognizing Benchmarking practices.
- Projecting future performance levels and establish functional goals.
- Working in groups to arrange data collection, analysis, and reporting.
- Developing Functional Action Plans for the changes necessary to achieve Benchmark findings.
- Implementing specific actions and monitor progress toward Benchmarking metrics - plan for learning workshops.
- Compiling and distributing draft report on Best Practices, gains approval, and distributes final reports.
- Performing with the rest of the team other tasks related to the Marketing Department: market trends analysis, statistical variations analysis, trend forecast for every product market segments, Marketing Plan, KPI for Marketing Process, etc.
- Bachelor and Master degree in Marketing, Business or Communication required.
- At least 3 years experience in benchmarking and client value analysis or similar.
- Knowledge of the 5S, Kaizen, VSM, Balanced Scorecard, Activity Based Management would be a big advantage.
- Very good knowledge of English. Any other language is a plus.
- Proficient in Microsoft Office.
- Strong attention to details. Organized.
- Must be a self-starter, highly organized and able to work well at all levels in the organization or outdoors.
- Excellent written and verbal communication skills.
- Strong commitment, outstanding work ethic and high energy.
- Ability to handle multiple tasks simultaneously.
- Motivating salary package,
- The chance to develop your career in a major company,
- Dynamic professional environment.
Exegens Manangement Consultants este o companie de consultanta, training, workshop-uri si conferinte in productivitate ¿¿i controlling. Compania noastra ofera servicii specifice pentru imbunatatirea productivitatii prin reduceri sistematice de costuri, prin imbunatatirea nivelului de calitate perceputa de clienti si prin scurtarea timpului de reactie la semnalele pietei, urmarindu-se captarea noilor valori/nevoi ale consumatorilor.