Job expirat
Rol: Sustine strategia companiei si prioritatile departamentului Customer Operations conducand sau participand activ ca reprezentant al departamantului in proiecte, direct sau prin intermediul subordonatilor sai.
Responsabilitati:
- Reprezinta Departamentului Operatiuni Clienti in proiecte cross functionale sau conduce direct astfel de proiecte, armonizand interesele, identificand riscurile si modalitati de contracare a acestora.
- Preia din departamentele client ideile de proiecte, se asigura de alinierea lor cu strategia, initiaza si coordoneaza implementarea proiectelor.
- Se asigura ca este respectat procesul de livrare proiecte agreat la nivel de companie.
- Se asigura ca case-urilor pregatite sunt acurate si fezabile.
- Face recomandari de procese si proceduri necesare pentru a asigura realizarea obiectivelor departamentului Operatiuni Clienti.
- Faciliteaza prioritizarea proiectelor initiate de departamentul Operatiuni clienti, o agreaza cu managementul urmarind maximizarea beneficiilor.
- Are responsabilitatea informatiilor despre departamentul Operatiuni Clienti din cadrul analizelor de costuri si beneficii.
- Este responsabil ca managementul sa fie informat de statusul proiectelor, de beneficiile si costurile cuantificate.
- Coordoneaza analize postimplementare.
- Cunoaste si intelege strategia departamentelor tehnice in ceea ce priveste planul de inlocuire, upgrade sisteme.
- Conduce oamenii din echipele sale intr-o maniera inspirationala cu scopul de a crea o echipa unita si aliniata valorilor companiei si de a asigura dezvoltarea angajatilor ca sa aiba rezultate permanent mai bune in pozitiile pe care le ocupa.
- Recruteaza si dezvolta talente si se asigura ca oamenii din subordine sunt motivati si primesc suport.
- studii universitare;
- certificare de project management- avantaj;
- minim 1 an experienta de project management;
- minim 1 an experienta coordonare oameni;
- abilitati de sustinere prezentari;
- orientare catre client;
- abilitati de comunicare;
- management al timpului;
- prioritizare;
- planificare strategica;
- abilitati de organizare si planificare;
- abilitati de negociere;
- competenta de imbunatatire procese;
- abilitati operare PC- MS Office;
- cunoasterea limbii engleze;
-necesitatea de deplasare in interes de serviciu
Why Vodafone?
Did you know how did we get our name? Our founders had their eyes firmly on our future. They were so enthusiastic about mobile telecommunications that they forecast that one day people would do more than talk over their phones. So they gave us a future-proof name that embraces both voice and data: VOice and DAta mobile communication: Vodafone.
Today our founders’ dreams are a reality and the name they invented is a powerful global brand.
Vodafone is the world’s leading telecommunications company. Millions of people in every corner of the globe choose Vodafone to talk text and connect to data services that help them make the most of every day.
Our success comes from the outstanding people that make up the global team. Many of the tasks we face are more than anyone can do alone, so our future depends on attracting, rewarding and retaining those who share our ‘can-do’ attitude.
We’re building a culture that makes us feel valued, we feel empowered to get the job done, we work together and help others do the same, and we’re passionate about being the communications leader in an increasingly connected world
Because our business is becoming more and more complex by the day, we’re constantly looking for new ways to support, coach and develop our people. Whatever your area, you can expect ongoing learning opportunities that will help you develop your abilities.
When we say we’re passionate about our people, it’s more than just a phrase. It’s a way of working.
Why not choose Vodafone for your next career move? You can search and apply for current opportunities via the links below.