Job expirat
Creation of marketing conception for Corporate loyalty and retention program.
Participate in the process to identify the Corporate customers long term behavior.
Propose and implement mechanisms to ensure a permanent customer feedback collection and propose solutions to integrate the voice of the customer to capture stated and unstated needs or requirements in business decisions.
Participate in planning and managing of the customer satisfaction program.
Assess, propose, implement, manage loyalty programs as frequency programs, club marketing programs.
Participate in building the communication plan for Corporate customers in order to ensure the roll out of the loyalty programs and recomand marketing personalizing messages.
Coordinate the activities related to loyalty, retention and churn management.
Ensure a corect priority, coherence and consistency of loyalty, retention and churn activities within the loyalty and retention program.
Analyse and provide status information on related activities to highlight key issues and propose solutions.
Participate in transversal activities and projects and offer specialized support.
Develop close and effective internal relationships with all departments, including Marketing dept, Corporate Customer Services dept, Sales, Finance dept, Technology dept.
Initiative and pro-activity
Creativity and innovation
Resilience
Teamwork
Influence and persuasion
Communication skills
Marketing project management techniques
Basic marketing techniques
Telecom & techno media sector
Orange is the leader of the mobile telecommunications market with 10.809.000 customers. Orange Romania is part of France Telecom - Orange, one of the world’s leading telecommunications operators with over 180 million customers on five continents.
Orange means much more than technology, mobile telephony or GSM networks. It is a brand created to make human communication simpler and to bring value to the communities where it operates. The France Telecom - Orange Group has a well-defined corporate responsibility strategy, whereby we ensure that our work is carried out responsibly. Indeed corporate responsibility lies at the core of our brand’s values, which in turn represent who we are and how we do business.
If you want to build the Orange experience and join a great team, send
us your CV by applying online at www.orange.ro/jobs.
