Job expirat
- Providing initial remote technical software support for Lotus applications to clients
- Interacting with client and IBM functions consistently until problem solution
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem solving techniques
- Responding to client queries, providing timely resolutions to client issues
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe and pressurized situations
- Performing problem management and end-to-end problem ownership
- Logging all related activities for each customer query and handling client data securely
- Employing IBM's standard support delivery methodologies and tools
- Performing in international software support delivery processes and environments
- Participating in scheduled offshift (callout)
- Required: English fluent (both written and verbal);
- Technical background (in software) is necessary
- Team working
- Customer facing experience
- Experience with IT environments
- Knowledge of HTTP, Mail routing and Browser functionality & security
- Knowledge of Platforms (Intel, Linux, Unix)
- Knowledge of Java
- Knowledge of IT technology & infrastructure, networking, TCP/IP
- Knowledge of LDAP
- Knowledge of Single Sign-On (SSO)
Technical knowledge in either the combination of "Quickr"+"Sametime" or "Quickr"+"Notes Domino" is required.
Pleasant atmosphere, people that you can inspire from, professionalism, stability, interesting projects, interaction with international milieu.
Viveo Technology Group is one of the most powerfull producers of banking software in Europe. The 25 years experience in this field, over 750 cliets in more than 35 countries and over 600 employes worldwide recommend us as top employer.
Viveo Technology Toptech is Microsoft Business Partner and IBM Partner World for Software.
www.toptech-software.com
www.viveo.fr
