Job expirat
• Provides first level IT support through the analysis of system generatedevents
• Uses basic technical and service knowledge to ensure event correlation anddiagnosis is efficient
• Assumes initial ownership for the coordination, investigation anddocumentation of a system event
• Ensures that correct resolutions are found and involves appropriate areas inresolving problems when needed
• Demonstrates understanding of the customer’s business needs and apply them tothe management of system events & incidents
• Teams with technical team on site and the service desk to ensure thecoordinated management of incidents
• Supports in the automation of the routing or fixing of incidents throughaccurate recording of information and trending of operational peaks and troughs
• Able to understand system errors at a basic level & assess the risk ofevents and escalate appropriately to protect client services
Do you speak French? Are you looking for a great opportunity to grow your career? Then start with Accenture Technology!
Requirements:
• Fluencyin French
• Fluencyin English
•Availability to work in shifts (9:00 – 21:00)
• Proficient in relevant computer applications (Internet explorer, Outlook,Microsoft Office)
• Previous experience with Salesforce is a plus
• Verbaland written communication skills
• Problem solving and analysis skills
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
