Job expirat
Position scope:
The Software Support Engineer is responsible mainly for identifying and correcting the code errors and for the implementation of software components for the eServGlobal product range, as determined by the Architecture team.
The Software Support Engineer needs to be experienced in the review and interpretation of software design concepts in order to trace, debug and develop software implementations that meet the specified design objectives through proper observance of eServGlobal standards and conventions.
Reporting to:
Software Support Manager, being part of the engineering support group.
Position Responsibilities:
• Installing and upgrading the database server and related database admin tools (internally dev)
• Must be familiar with various releases of Oracle database engine (10g, 11g) and replication technologies (DataGuard)
• Troubleshoot engine and application performance, and suggest SQL code optimization
• Database engine and scheduler fine tuning
• Ensure that storage, archiving, back-up and recovery procedures are functioning correctly
• Contribute to service availability restoration when needed
• Validation and tuning for last released engine versions, optimal upgrade path definition for the organization
• Interface between internal contacts and Oracle for technical support on internally discovered issues
• Undertake the delivery of software corrections, development, programming, maintenance and internal technical documentation according to the eServGlobal engineering requirements, development practices and industry best practices.
• Problem analysis, reproducing and resolution.
• Recommendations for continuous improvement to the relevant eServGlobal methodologies.
• Development activities, based on staff rotation plan
Cerinte
Qualifications and experience:
Relevant degree in computer science or related field with at least 2 years of relevant experience.
Oracle 11g OCP certification is preferred.
Technical knowledge:
• Oracle database engine DBA experience: database engine troubleshooting, performance tuning, data movement/migration techniques, database backup and recovery, application optimization, 3rd party ticket follow-up, etc,
• Knowledge of Solaris/Linux OS and shell scripting ,
• Knowledge of Oracle replication and clustering ,
• Experienced with awk, sed, perl,
• Experience with Oracle RAC is a plus,
• Experience with IBM Informix database server (version 10 or 11) is a plus,
• Experience with centralized backup software solutions (EMC/Legato Networker),
• Experience with fragmented tables and indexes is a must,
• Experience with systematic software development methodologies (according to an internal development life cycle)
Telecom product knowledge:
Have some exposure to specific commercial applications
Industry knowledge:
Awareness of fixed line and/or mobile telecom knowledge
Project management skills:
Ability to achieve agreed deliverable, monitor and report progress.
Communication skills:
• Fluent in English (written and spoken).
• The ability to work and interact effectively in a team environment.
• Good communication skills (written and verbal). These include communicating effectively and professionally with international teams.
Oferta (bonusuri, beneficii)
If you are interested in joining a global Telco solutions company that is truly dynamic, a company that provides you the career and culture you deserve so you can strive to be the best; if you are committed and truly above average, possessing the knowledge and skills listed above, we look forward receiving your application immediately.
The compensation package is at a competitive level, related to the performance level (junior, engineer, senior).
Excellent professional environment.
Private medical services paid by the company for employees and family members.
Catering lunch provided by the company or lunch tickets.
25 working days vacation/year.
Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal (www.eservglobal.com) and SoftNet Group Romania (www.softnet.ro) that has been constantly growing in the past years.
eServGlobal specializes in Mobile Money solutions and Value-Added Services (VAS), to help Telco Service Providers increase their revenue and gain and maintain customer ownership.
eServGlobal invests heavily in product development, using carrier-grade, next-generation technology and aligning with the requirements of more than 60 customers in over 45 countries. For 24 years, mobile, fixed, Internet and multiplay telco providers have used our capabilities to lead and innovate in their local markets, leveraging their core assets and their trusted agent and subscriber relationships.
With 13 offices globally, eServGlobal provides full “end-to-end” and “any account to any account” Mobile Financial Services and International Money Transfers. Our HomeSend solution is the only mobile-centric international remittance hub to gain endorsement from the GSM Association.
Our Value-Added Services in promotions, loyalty, messaging and multiplay are focused around the transaction and enable service providers to engage with the subscriber in a personalized and dynamic manner.
To reduce time-to market and manage exposure to CAPEX, we now offer multiple licensing alternatives, including SaaS-based flexible, revenue-share pricing.
eServGlobal is listed on the Australian Stock Exchange (ESV) and the London Stock Exchange AIM (ESG). More information at: www.eservglobal.com.
Variety, Learning, Teamwork, Growth: eServGlobal provides a dynamic and challenging work environment that is uniquely suited to those who thrive on variety and constant innovation. At eServGlobal you will find that our team spirit extends across the whole company; we’re committed to helping you grow and succeed. As a truly international organization, eServGlobal is a kaleidoscope of culture where the diversity of our people is no barrier to a supportive and lively environment.
