Job expirat
Receiving contacts (chats, self-service generated tickets), first-line user liaison;
Identification and authentication of the user, recording of incomplete or incorrect user data;
Opening of an incident/request ticket with clear description in English in the ticketing tool;
Resolving requests or solving incidents following instructions in a knowledge base;
Route all Global Service Desk non solvable incidents/service requests to the appropriate second level workgroup, based on agreed service levels;
Knowledge of standard office applications such as MS Office, operating system Windows 7, Windows 8, Lotus Notes and specific client applications;
Performing in international software support delivery processes and environments.
Fluency in English and Spanish. It would be a plus at least one of the following languages: French / Italian / German / Portuguese / Dutch (written and spoken);
Ability to work in 24/7 shifts;
Problem solver orientation;
Excellent communication and listening skills;
Team player;
Very good analytical skills;
Ability to perform under pressure;
General understanding of IT tools and processes;
Positive attitude;
Strong communication and teamwork skills;
Ability to learn and apply new technology and methodologies in a distributed environment;
Ability to solve problems quickly and completely.
The opportunity to develop a career within a stable multinational environment;
Motivating salary;
Meal tickets;
Medical insurance;
25 days Annual Vacation;
Dynamic, young and enthusiastic team.
Do you want to be part of an international team, with a dynamic work environment, more than 4,000 employees across the world, professionalism, commitment to technical excellence and client service?
Founded in 1993 and listed on the Swiss Stock Exchange, Temenos Group AG is the market leading provider of banking software systems to retail, corporate, universal, private, Islamic and microfinance & community banks. Headquartered in Geneva with 64 offices worldwide, Temenos serves over 1,200 financial institutions in more than 125 countries across the world.
For more information please visit www.temenos.com.
