21-08-2007 | EXPIRA LA 20-09-2007
Job expirat
Do you speak English and have fluent knowledge of Russian?
In this role you will be working for the HP Software Direct Organisation. Your main focus is to be responsible for the renewal and customer satisfaction for the Maintenance support agreements of former Mercury customers.
In this role you will be checking and distributing renewal quotations as well as contacting and working with customers to identify and resolve barriers to renewal efforts. You will also be ensuring that customers renew their maintenance contracts on time and identifying up sell opportunities. In addition you will be responsible for updating activity reports and logs and maintaining customer data integrity.
You must convey a positive and helpful image to internal and external customers and work closely with or under the supervision of one of the senior Renewals Representatives. Internally you will be dealing with our Customer Support, Sales, Sales Operations, Contract Admin and Finance divisions.
To be successful in this role you need to be very customer oriented with a very structured and proactive way of working. You will be able to prioritize and resolve all customer inquiries in a timely manner, as well as accurately manage the renewal forecast. You will also need to have strong analytical skills. A basic understanding of accounting principals and techniques is an asset.
- Proven sales techniques and negotiation skills-2 years experience
- Excellent written & verbal communication skills with customers and internal clients
- Fluent knowledge of English and Russian is a must
- Proven customer service management skills
- Good initiative and ability to work under pressure
- Strong customer service and communication skills
- Strong organizational skills and ability to handle complex tasks, customer needs and processes
- Strong office skills
- Proactive in learning new versions, products, modules
- Team Player
- Knowledge of Siebel opportunity management is an advantage
Experience and education
-Telephone sales experience, preferably in the technology industry in an inside sales, renewals or collections environment in the Software industry. Alternatively strong experience within a customer support role
- BSc / BA degree in Business or related technical field or equivalent experience
- Proven success in a quota or other target specific program preferred
We will give you the opportunity to work in a professional, innovative and very multi-cultural environment. We will also offer you a competitive salary and benefits scheme together with excellent further career opportunities with a market leader.
Does this describe you? Please visit our site www.hp.com/go/jobs and apply online for position JUNIOR SOFTWARE RENEWAL SALES REPRESENTATIVE RUSSIAN SPEAKER Ref. nr 164246.
Hewlett-Packard is a powerful team of 145,000 employees doing business in more than 170 countries. We make technology more practical, usable and valuable to our customers.
