Job expirat
- Review real time credit and debit card transactions to identify and stop fraudulent patterns;
- Daily tracking of fraudulent activity;
- Prepare spreadsheet analysis for use in profiling or identifying fraud trends;
- Perform special project or requests as directed;
- Meet department set goals for accuracy and productivity;
- Share identified fraud trends and tools with peers and other risk departments;
- Investigation of cardholder’s dispute and process their claims with Visa and MasterCard International rules.
- Minimum 1year of related work experience in fraud investigations/analysis, or chargeback issues required. Card monitoring experiences is a plus;
- Working knowledge of MasterCard/Visa rules/regulations as well as chargeback rules/regulations;
- Well honed leadership and project management skills, including detail orientation and follow through experience managing the customer relationship;
- Excellent analytical skills and the ability to assess the satisfaction levels and needs of credit and debit card customers;
- Outstanding communication abilities, including superior written, verbal and formal presentation skills;
- Ability to work in team environments;
- Must have excellent organizational and interpersonal skills to interact on a variety of personal and professional levels;
- Ability to multi-task in a fast environment;
- Perfect knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) programs;
- Good knowledge of English speaking, writing and reading.
CREDIT EUROPE BANK (Romania)S.A. is a part of FIBA - group of companies present in Romania since 1998 with Finans Leasing, Bucharest Mall, Plaza Romania and Gima Superstore. We are an International Bank with 70 branches all over the country.
