02-09-2016 | EXPIRA LA 02-10-2016
Job expirat
Are you ready to take on the challenge of using your foreign language and interaction skills? If so, you might want to stop here for a minute and read further on…
• Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
• Work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
• A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills.
• A various range of company benefits:
- trainings
- performance bonuses
- gym and private medical subscription
- meal vouchers
- additional vacation days
- working in a leading technology and service providing company
- developing knowledge of automotive industry processes
- learn the best practices in client relationship management
Your role as a Junior Customer Service Associate will be to:
- proactively contact customers when issues in various applications may affect delivery commitments
- document support efforts/ steps and record customer information in a tracking tool
- understand customer needs in order to recommend appropriate solutions
- develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
- Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
- update the customers, following up on solutions and communicate in a timely, professional and complete manner.
- act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
- deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
We would like you to:
• Be able to proficiently communicate in German (B2) and English (B2)
• Be reactive to requirements and a pro-active person
• Be self-Motivated, with a positive attitude and approach
• Have a detail, problem solving and customer-oriented personality
• Accept responsibility as an individual and work well within a team
• Be ready to learn new competencies – we will teach you everything you need to know about our internal tools and systems, but we need you to want to learn!
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
