Job expirat
The Junior Customer Account Administrator works within a European, multicultural and fast moving business environment, supporting the Technical Solution Group’s Sales Force and their Customers, within the area of order fulfillment. He/she is located in a central order fulfillment team as well as fully integrated with a local country team. The Junior Customer Account Administrator has a wide variety of responsibilities, including the following:
1. Country Operational Support
-Act as the support CAA that is primary contact for country Order Management Team and Sales Team
-Provide assistance and support within the area of order fulfillment
2. Order Processing & Coordination
-Process standard , for a defined set of Customers
-Validate order transaction data through a variety of documents and Systems
-Ensure accuracy & completeness of information and compliance with terms and conditions, as well as customer specific procurement guidelines
-Ensure pricing, discount and other appropriate information is correct,including obtaining proper authorizations
-Enter orders into System
-Maintain up to date knowledge of promotions, discounts or any other information needed to ensure that orders are correctly entered
3. Backlog Order Management
-Proactive backlog monitoring of orders using defined tools and reports – preventing escalations
-Control and coordinate deliveries to meet customer requirements
-Provide continuous visibility of the order backlog
4. Physical Claims
-Handle physical claims as per defined process
-Provide continuous visibility of the claims backlog
5. Escalations
-Handle order escalations as per defined process, provide solutions to supported CAA when problems arise using the network
-Use own judgment to escalate issues at the right time and to the right person
6. Business Control & Quality
-Ensure company policies, legal regulations and audit requirements are met and maintained
-Contribute to reaching the defined process measures and business fundamentals (e.g. turn-around-times, field inventory levels etc.)
-Monitor and act on defined business control reports to ensure correct data integrity
7. Communication
- Act with a “one face to the customer” towards internal customers
Interface with the country Order Management and Sales Team as well as contract department, credit &collection, logistics and suppliers worldwide
Personal Qualities
-Excellent communication skills
-Customer service mentality
-Ability to prioritize workload, and manage a high volume of work with accuracy
-Process & tool oriented
-Analytical
-Very good organization skills
-Meet agreed deadlines for action and feedback
-Act with a high level of flexibility
-Ability to handle conflict situations
-Ability to work in a multicultural team in a central European set-up
-Ability to contribute in a fast changing environment
Technical Abilities
-PC and Microsoft Office tools knowledge
-Very good English and one another European language: French, German, Italian, Rusian
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
