Job expirat
· Initiate collection activities for each account in Front-end strategy and Early Calling according to the daily ratio assigned.
· Initiate transactional negotiations with customers to obtain a serious promise of payment.
· Make outbound calls to the clients in order to collect the arrears and receives incoming calls.
· Register relevant information about the clients and modify demographic information when necessary.
· Identify and report fraud cases to the direct Supervisor/Manager.
· Make efforts to increase the contact rate of the customers who are delinquent and make supplementary investigations to establish contact with them.
· Make sure that all the actions are in line with the agreed procedures.
· Generate and handle dunning letters and ensure timely letter mailing.
· Ensure feed-back formally or informally about the collection process.
· Other tasks requested by direct supervisor or Manager.
· Initiate collections actions for current accounts, overdraft facilities and insurance premium.
· Handle and process all returned mail, according to the procedure in place.
· Ensure contact and workflow with Operation Department, for archived files.
Professional qualifications:
· University degree, collection experience is not mandatory
· English language;
· Computer literacy.
Personal Skills:
· Organizational and planning skills
· Good communication and negotiation skills
· Able to assess the priorities
· Patience, determination and professional courtesy
· Consistency needed when dealing with clients
· Able to work under pressure.
ABN AMRO Bank este una dintre cele mai importante institutii financiare mondiale, si-a inceput activitatea in 1824 si opereaza acum in peste 65 de tari.