Job expirat
-Answers all incoming calls and e-mails received through Call Center within the established working hours;
-Provides complete information in due time, by phone or by e-mail, about products and services to Banks existing and potential customers;
-Processes customers; requests at the same time;
-Identifies customers needs for Banks products and services;
-Sells full range of products and services via phone and e-mail;
-Actively solves customers demands and requests, assuring customers, satisfaction;
-Executes accurate transactions in real time, at customers order;
-Recording and forwarding clients complaints to the relevant Banks departments, in order to ensure satisfaction of customers needs;
-Performs other call center specific activities.
-University Degree or University students in last year of studies, preferably in economics;
-Excellent communication skills;
-Very good listening skills and problem solving attitude;
-Very good English command;
-MS Office knowledge;
-Strong customer focus;
-Open-minded;
-Team player spirit;
-Acceptance of working in shifts, with a full-time labor contract.