Job expirat
-Answers all incoming calls and e-mails received through Call Center within the established working hours;
-Provides complete information in due time, by phone or by e-mail, about products and services to Bank’s existing and potential customers; Processes customers’ requests at the same time;
-Identifies customers’ needs for Bank’s products and services;
-Sells full range of products and services via phone and e-mail;
-Actively solves customers’ demands and requests, assuring customers’ satisfaction;
-Executes accurate transactions in real time, at customer’s order;
-Recording and forwarding clients’ complaints to the relevant Bank’s departments, in order to ensure satisfaction of customers’ needs;
-Performs other call center specific activities.
-University Degree or University students in last year of studies, preferably in economics;
-Excellent communication skills;
-Very good listening skills and problem solving attitude;
-Very good English command;
-MS Office knowledge;
-Strong customer focus;
-Open-minded;
-Team player spirit;
-Acceptance of working in shifts, with a full-time labor contract.
GarantiBank este sucursala din România a b¿ncii olandeze GarantiBank International N.V.. Aceasta este de¿inut¿ în totalitate de Garanti Turcia, a treia banc¿ privat¿ din Turcia, având un capital de peste 30 milioane USD. În anul 2005, General Electric Consumer Finance (GECF), una dintre cele 6 divizii specializate din cadrul General Electric (GE), ¿i Grupul Dogus, unul dintre cele mai mari conglomerate din Turcia, au semnat un contract în urma c¿ruia fiecare de¿ine 25,5% din ac¿iunile Garanti Turcia.
Începând cu anul 2007, GarantiBank România folose¿te experien¿a Garanti Turcia pentru a-¿i extinde gama de produse ¿i servicii pentru persoane fizice ¿i IMM-uri, continuînd în acela¿i timp s¿ î¿i dezvolte portofoliul de clien¿i companii.