11-07-2008 | EXPIRA LA 17-07-2008
Job expirat
Acquire advanced job skills (good knowledge of processes and tools) in order to be able to complete routine and moderately complex assignments/tasks (advanced knowledge of Siebel and Business Objects and other country specific processes)
Acquire good understanding of general aspects of the job and become familiar with company policies and procedures (basic knowledge of business, and products in Sales Operations)
Continuously provide high quality support to EMEA end users
Act as the front-end focal point for EMEA customers inquiries via web (OVSD), email or telephone about Siebel 7.5, SAMI, Forecast Portal, CIP, KPI, main focus depending also on language skills
Provide immediate solutions to customers issues on the very first contact whenever possible
Incorporate a broad knowledge base and high level of communication skills to ensure customer satisfaction
Owns responsibility of analyzing, understanding, interpreting the customer’s support issues
Coordinate customer complaint escalation process and serve as a focal point for contact and resolution
Act as an interface between IT support and end-users
User setup for Siebel 7.5, SAMI, Forecast Portal, CIP, KPI
Ad-hoc tasks as requested by country CRM teams, with timelines/deadlines as agreed with them (examples : opportunity updates, alliance partner updates)
Test of new Siebel 7.5 releases
Attend the mandatory CRM meetings, team meetings, APT meetings
Support EMEA projects and bring his/her own contribution to it
Active interest in learning, in order to provide the highest quality support to our customers
Proactively escalate any issue identified in Siebel 7.5, SAMI, KPI, CIP, Forecast Portal
Maintain archives in order to provide information’s continuity
Job1Central Business Support Team:English and German
Minimum one years office work experience
Fluent English knowledge plus German mandatory
Must have very good knowledge in using PC and Microsoft Office (Outlook, Excel, PowerPoint, Word)
Ability to work as part of a remote/virtual team
Good communication skills (good questioning and listening skills)
Strong motivation, good eye for detail, high degree of accuracy
(Internal) Customer service mentality
Have a positive attitude and professional conduct
Self motivated and task oriented
COMPETENCY REQUIREMENTS
Customer oriented – keep customer always in mind
Valuable individual but very good team player
Flexibility and adaptability
Ability to take initiative and develop solutions
Perfectionist approach to detailed work
Strong analytical skills
Ability to work under pressure
Meet agreed deadlines for action
Deliver quality outputs
Interest in learning new systems
Ability to handle multiple tasks
Maintain a good relationship with CRM EMEA points of contact
Job2 Account Hierarchy Specialist
Minimum one years office work experience
Fluent English knowledge plus Italian, French, Germana or Russian Language mandatory
PC and Microsoft Office (Excel, PowerPoint) tools knowledge
Ability to work as part of a remote/virtual team
Good communication skills (good questioning and listening skills)
Strong motivation, good eye for detail, high degree of accuracy
Customer oriented – keep customer always in mind
Valuable individual but very good team player
Flexibility and adaptability
Ability to take initiative and develop solutions
Perfectionist approach to detailed work
Strong analytical skills
Ability to work under pressure
Meet agreed deadlines for action
Deliver quality outputs
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
