24-04-2008 | EXPIRA LA 24-05-2008
Job expirat
Job1:Central Business Support Team: English and German
Your Profile:
Minimum one years office work experience
Fluent English knowledge plus German mandatory
Must have very good knowledge in using PC and Microsoft Office (Outlook, Excel, PowerPoint, Word)
Ability to work as part of a remote/virtual team
Good communication skills (good questioning and listening skills)
Strong motivation, good eye for detail, high degree of accuracy
(Internal) Customer service mentality
Have a positive attitude and professional conduct
Self motivated and task oriented
COMPETENCY REQUIREMENTS
Customer oriented – keep customer always in mind
Valuable individual but very good team player
Flexibility and adaptability
Ability to take initiative and develop solutions
Perfectionist approach to detailed work
Strong analytical skills
Ability to work under pressure
Meet agreed deadlines for action
Deliver quality outputs
Interest in learning new systems
Ability to handle multiple tasks
Maintain a good relationship with CRM EMEA points of contact
Job2: CRM Data Quality
You profile:
Minimum one year office work experience;
Advanced level of English and one other Eastern-European language Russian, Czech, Slovakian, Polish or other), also Hebrew, Turkish or Greek.
PC and Microsoft Office (Excel, PowerPoint) tools knowledge;
Prior Siebel/CRM experience is a plus, but not required as full training will be provided;
Ability to work as part of a remote/virtual team;
Excellent communication/presentation skills;
Strong motivation, good eye for detail, high degree of accuracy;
(Internal) Customer service mentality.
Job1:Central Business Support Team: English and German
Acquire advanced job skills (good knowledge of processes and tools) in order to be able to complete routine and moderately complex assignments/tasks (advanced knowledge of Siebel and Business Objects and other country specific processes)
Acquire good understanding of general aspects of the job and become familiar with company policies and procedures (basic knowledge of business, and products in Sales Operations)
Continuously provide high quality support to EMEA end users
Job 2: CRM Data Quality
Reponsabilities
Hewlett Packard’s Customer Relationship Management is the solution built on Siebel for Marketing, Sales, and Call Centre processes in Europe, Middle East and Africa.
CRM Operations staff work for one or more European HP CRM teams, and are responsible for data quality and maintaining/updating the customer/sales hierarchy, servicing the local Sales, Marketing, Sales Compensation and Call Center teams.
Manual validation of duplicate/matching records;
New Account record creation;
Contact re-qualification;
Mail returns processing;
Account hierarchy investigation and processing;
Sales Team maintenance.
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
