06-02-2008 | EXPIRA LA 07-03-2008
Job expirat
Job 1: Financial Flows & Claims coordinator agent
Responsibilities:
Mission 1 Manage pre-payment orders
Responsibilities
-Process daily report sent; search for matching information
-Monitor aging of pre-payment orders in manual confirmation status and take actions with Post-Sales agents, AR and Collections teams to either release or cancel orders
Mission 2 Invoicing requests handling
Responsibilities
-Be the focal point for specialized teams for invoice requests, manage their requests
-Search for missing invoices in standard application
-In case invoice is not available, lead investigation specialized teams until invoice is generated
-Send the invoice to the customer and feedback to the requestor
Mission 3 Coordinate refunds execution
Responsibilities
-Retrieve refund request
-Perform necessary checks to validate if the request is complete with all required customer and order information and transfer request to Collections team
-Attend daily calls with these teams to solve issues
Mission 4 Coordinate returns execution
Responsibilities
-Retrieve physical claims logged in Helpdesk
-Ensure follow-up of pick-up and credit note advise with Logistics Service Provider (LSP); coordinate with LSP and Post Sales agent if any issue in reverse logistics process
-Monitor aging of returns cases and take actions to complete process timely
-Close case in Helpdesk when return is completed
Job 2:Direct Order Coordinator agent
Responsibilities
Mission 1 Enter manual orders in GSI
Responsibilities
-Less than 5% of orders must be entered manually in the system. The rest are entered either by the customers on the Web or by the Telesales agents.
-The DOC will check that the manual order received is valid, reject it if not, and then log the order in the system.
Mission 2 Order cleaning and order management
Responsibilities
-Edit daily report on orders in open backlog from the system.
-Perform all necessary actions to clean non-processed, incomplete or blocked orders
-Inform and gather feedback from the Post Sales or Telesales agents on further action needed to unblock the order.
-Perform all change requests and cancellation requested by the Post Sales or Telesales agents.
-Follow the order until it is shipped and invoiced to the customer. Trigger all necessary actions with Logistics Service Providers) to solve issues on late or missed deliveries.
Mission 3 Activity status
Responsibilities
-Answer order status query from Post Sales agents.
Mission 4 Special deals reporting
Responsibilities
-Produce and communicate to Store Manager daily reports on order processing or delivery status for special deals.
Job 1: Financial Flows & Claims coordinator agent
Candidate's Profile:
Experience
Experience in one or more of the following:
-One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
-Experience in taking care of ongoing business
-Experience in acting as liaison between various internal organizations
-System administration
Knowledge
-Basic knowledge of general administrative/clerical processes
-Knowledge of order management processes
-Broad knowledge of administration, report generation and database inputs
-Knowledge in IT Tools (database system; MS-Office and computer tools…)
-General understanding of order administration
-Strong analytical skill
Skills
-Ability to work with minimum supervision
-Interpersonal & communication skills (telephone, clarity, …)
-Customer-oriented
-Very rigorous and organized
-Ability to easily adapt to different situations, efficient in stressful situations
Language: Fluent in English, verbal and written
Job 2:Direct Order Coordinator agent
Candidate's profile:
Experience:
Experience in one or more of the following:
-One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
-Experience in taking care of ongoing business
-Experience in acting as liaison between various internal organizations
-System administration
Knowledge:
-Basic knowledge of general administrative/clerical processes
-Knowledge of order management processes
-Broad knowledge of administration, report generation and database inputs
-Knowledge in IT Tools (database system; MS-Office and computer tools…)
-General understanding of order administration
-Strong analytical skill
Skills:
-Ability to work with minimum supervision
-Interpersonal & communication skills (telephone, clarity, …)
-Customer-oriented
-Very rigorous and organized
-Ability to easily adapt to different situations, efficient in stressful situations
-Thoroughness
-Resourceful, inventiveness
Language: Fluent in English, verbal and written
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow
