Job expirat
Client profile: Multinational BPO
Responsibilities:
• Understand the business processes of Operations Team and translate the
requirements into technical solutions
• Support the effective daily operation of the business by processing requests
registered in Digitization Case Tracker and Helpdesk system
• Develop functional specifications for new system developments or change
requests
• Design, create and schedule regular reports measuring productivity and efficiency
of business teams
• Develop and update applications (together with the dedicated team) as for the
functional specifications based on the business requirements
• Train new users on how to use workflow applications, prepare training materials
• User administration for workflow applications
• Participate and contribute to Green Belt and Lean projects
Experience on a similar position: min 6-12 months
Requirements:
• University or college degree
• Good command of English
• Experience in IT Business Analyst roles
• Involved in IT projects as system analyst/engineer
• Strong SQL skills
• Strong knowledge of Java language and J2EE technologies
• Experience with Web architectures (MVC, etc.)
• Strong MS Office skills
• High motivation, flexibility and productivity
• Good communication skills
Advantages:
• Experience with Cognos reporting tool
• Familiarity with Visual Basic scripting language
• High-level knowledge of Economics
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