11-01-2016 | EXPIRA LA 10-02-2016
Job expirat
• Take in charge new incidents (inbound calls. emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
• Follow up incidents where necessary (call back the clients communicate with the internal departments on escalated issues)
• Provide the clients with information regarding the status of their incidents
• Report technical problems following specific procedures
SKILLS AND EXPERIENCE
• Italian and English — proficient level
• Very good computer skills, excellent knowledge of MS Office applications
• Responsible, well organized. extremely thorough, open, assertive, proactive, analytical and logical person
• Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Why MOOD?
• Professional. multicultural, open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Flexible work schedule
• Health insurance package
• Motivating salary — 3 year salary plan.
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