20-03-2006 | EXPIRA LA 19-04-2006
Job expirat
Oracle is developing the Contract Renewals Centre in Bucharest, to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe, Middle East, Africa and SUA and is looking for Team Leaders to be part of this exciting new opportunity.
RESPONSIBILITIES:
The Customer Service Team Leaders will have overall responsibility for managing to the operational and revenue targets for their team together with the management and development of the individual team members. They will also be expected to provide mentoring and support to the team members on contract and customer issues.
- Manages renewals process for a defined territory of small to mid-sized customers
- Assists management in establishing group goals and assist analysts in setting their objectives.
- Conducts regular training and mentoring for Contract Renewal Representatives
- Assists management in interviewing and selecting candidates
- Acts as a mentor to other Analysts and provides management with performance feedback
- First-line management contact for customer escalations
- Works with analysts to facilitate achievement of productivity and performance goals
- Serves as a resource to other organizations for process and policy questions
- Hires and directs efforts of college interns and temporary employees
- Serves as a systems contact; troubleshoots problems and escalates as necessary
- Assists in key indicator reporting and trend analysis
- Assists managers with evaluation preparation
- Provides analysts and managers with weekly call productivity statistics.
- One or more years of previous customer service experience in a management or a supervisory position
- Proven leadership skills
- Excellent written and verbal English skills
- Fluency in Italian or Spanish
- Effectively interprets and explains departmental procedures
- Excellent communication skills (written and verbal) which deliver high-quality support
- Takes initiative; independent and resourceful
- Excellent research and problem solving skills
- Effectively manages time and work flow to meet service levels
- Demonstrates leadership in ensuring customer and employee success
- Exercise judgment in seeking advice on issues
- Projects a positive, professional image
- Strong team leader and team player
- Demonstrated ability to suggest and implement continual improvements
- Demonstrated ability to work in collaboration with others to achieve goals
- Ability to effectively prioritize and manage various tasks
- Proven dedication to the success of customers
We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
