Job suspendat de catre administratorul site-ului
Strategic owner of escalation and notification, major incidents and service transactions;
Coordinating the service restoration teams;
Advising and assisting on the continuous improvement plans;
Monitoring the service level performance;
Coordinating with the Customer Service Managers as necessary;
Monitoring customer satisfaction issues as a result of input from surveys or problem tickets;
Assuring closed-loop communication with the end user on tickets of dissatisfaction;
Escalating the appropriate issues to the next level of support.
Excellent oral and written communication skills;
Proficiency in English language;
Advanced IT skills (MS Office, Windows, hardware, networking);
Minimum 1 year experience in similar position and business environment;
Reporting skills are highly desirable.
TechTeam is a multinational company with core competencies in the help desk and IT outsourcing areas. With headquarters in Detroit, USA , TechTeam is currently present in Belgium, Germany, United Kingdom, Sweden and Romania, providing support services for Global and local companies.
Romanian subsidiary has successfully grew in last 2 years having 300+ employees providing client support services in more than 10 languages. Specialists or just starting a STRONG carrier, PEOPLE are the most important factor of our SUCCESS.
Join now and start or advance your carrier in an international environment. Join TechTeam!
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