Job expirat
Answer producers, customers and staff inquiries on IT system (via phone, e-mail)
Configure users with specific access rights and communicate login information upon request
Keep updated the users login information
IT infrastructure/applications monitoring; make follow-up with service providers until everything is up and running
Keep the staff updated on any applications changes and/or patches
Keep the management team informed on issue solving progress
Provide various reports (E.g. regarding voice system usage) accurately and on a regular basis
Participate actively on new application testing when requested
Maintain Technical Assistance procedures
Coordinate incident management process
1-2 years working experience in IT field (IT support / IT Helpdesk is a big plus)
Customer service skills
Good knowledge of Microsoft Office (Excel, Word, Power Point)
Basic knowledge of MS Access is considered a big plus
Good knowledge of English language
Fluent in French
Ability to remain calm and efficient under stress
Ability to work on different problems simultaneously
Organization & administration skills
Communication & interpersonal skills
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com
Join Accenture for a career that keeps you motivated and moving forward. Work on vital assignments for top class clients and help them achieve high performance. Push yourself, while developing your skills and confidence. Work with the best people worldwide to solve problems and do what hasn\'t been done before.
If this is your idea of a typical working day, Accenture is the place to work.
